Refund & Return Policy
At “The Hijab Lady”, we want you to love your purchase. If you’re not completely satisfied with your order, we offer a straightforward exchange process to ensure your satisfaction.
1. Eligibility for Exchange
You may request an exchange for your item within three days from the date of receiving your order. To be eligible for an exchange, your item must be in unused and unworn condition, and in the original packaging.
2. Exchange Process
To initiate an exchange, please follow these steps:
• Contact our customer support team at info@thehijablady.com info@thehijablady.com
or WhatsApp 03334650619 to request an exchange. Provide your order number, the item you wish to exchange, and the reason for the exchange.
• Our customer support team will guide you through the exchange process, including instructions for returning the item.
• You will be responsible for the return shipping costs for the item you are exchanging.
3. Exchange Options
Upon receiving and inspecting the returned item, we will notify you regarding the eligibility of your exchange. You can then choose one of the following options:
• Exchange for a different item of equal or lesser value: If the new item is of lesser value, the remaining balance will be issued as store credit.
• Exchange for an item of higher value: In this case, you will need to pay the difference in price.
4. Damage or Defective
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement , including any associated return shipping costs.
4. Contact Us
If you have any questions about our exchange policy or need assistance with the process, please feel free to contact our customer support team at info@thehijablady.com